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Studio Policies

Looking at studio policies
Aviva Singing Studio is owned and operated by Lecia Robertson.  Member of Anats and Music Teachers Online. Contact:  0429 871504

A smooth-running studio needs terms and conditions. When you book, you accept these policies:


Cancellations are to be made at least 24 hours in advance. Make-ups will be offered for cancellations with sufficient notice and rare emergencies at the teacher's discretion. "No shows" will forfeit their fee with no makeup.


If you cancel before 9 a.m. on your lesson day, you will still be charged but offered a makeup lesson. This may be online.


Cancellations after 9 a.m. on the day of your lesson, you will forfeit your fee. 

Students will be offered a maximum of two make-up lessons per semester.


  • Students who pay for 10 lessons (in shorter terms 9 lessons) upfront are given a 10% discount in exchange for their commitment.

  • There are no refunds unless due to teacher cancellation with no makeup.

  • Fees are to be paid by the first lesson of the term if being paid up front, or before each lesson if you wish to pay as you go. 

  • Leaving the studio: If you wish to give up your regular singing lessons, I require two week's notice regardless of payment method.

  • Peak times: Students who require regular time slots at peak after-school times, must commit to every lesson in the term. Where there is a need to cancel due to school camps or other unavoidable events, a make-up lesson will be offered if possible. This may be online if an available in-person time is not possible. This applies to students whether they pay upfront for the term or weekly.

  • Students who pay in advance for the term are given preference for makeup lessons.

  • Due to time constraints, some makeup lessons might be offered online.

  • Students who regularly cancel at the last minute or fail to show up for lessons will lose their regular time slot.

  • Concerts, Special Events and Eisteddfod support fees are extras and cannot be substituted for missed lessons as a makeup

  • Students are required to behave respectfully towards the teacher and other students. This includes being quiet in the waiting area and encouraging each other during rehearsals and concerts.

  • If they choose to do eisteddfods or exams, students are required to learn their songs from memory at least 2 weeks prior. Sometimes additional lessons will be required.

The Teacher:

  • Will use my experience and knowledge to the best of my ability to provide you with lessons designed especially for you, taking into consideration your goals and needs but always putting the student's well-being first.

  • Provide a safe, private environment to explore your singing. I believe in enabling people to find their best voice, whatever that may be.

  • Offer makeup lessons when cancellations have been made with reasonable notice (more than 24hrs). If I cannot offer make-up in person, we can have an online lesson. I do not give refunds for lessons missed.

  • If I must cancel and cannot make up the lesson, I will credit you on the next invoice.

  • Give support to students to enter exams and eisteddfods.

  • May require students to purchase music or workbooks at my recommendation. I will guide you through this process or when possible sell them to you for no personal profit.

  • Arrange performance opportunities for the student in a low-stress setting. Sometimes these will be performed with a microphone to backing tracks and sometimes with live accompaniment and acoustically to give students the opportunity to experience different scenarios

  • May ask a student to wait before preparing certain songs or not perform them publicly for a while. This could be for technical reasons or because a song is inappropriate as far as lyrics or music goes for the age of the student. 

  • Keep an open mind and consider the choices of songs and genre choices of the student.



There's no time like the PRESENT
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